Service Standard Policy
In order to offer our guests an unforgetable holiday experience in our destinations, we almost never arrange any routes without prior inspection.
1 - The Routes
Principally, Lotussia Travel requires all the trip associates to know the destinations well by any means of traveling or enquiry to the local suppliers to figure out all the relative details of any trip. For adventure tours such as jungle trekking, mountain hiking, sea kayaking, river rafting or biking, cycling tours, Lotussia Travel will never add any new routes into available schedule until survey or pre-view it.
2 - Hotel Accommodations
Lotussia Travel carefully choose all the hotels, guest-houses or homestays based on service quality, location, and characteristics, doing best to make the accommodations in the remote small places as comfortable as possible. Please bear in mind that hotels in Vietnam are not of the same standard in other country. Generally hotels in major cities such as Hanoi, Ho Chi Minh city, Hoian, Hue...are much better than hotels and guest-houses in provinces or in mountainous areas.
3 - Meals
Lotussia Travel take dinning as an indispensable experience to clients since it is an important part in Vietnamese culture. Therefore, Lotussia Travel will not intend take clients to the most expensive restaurants but non-touristy local ones which offer delicious, local food, with nice or interesting atmosphere. The restaurants might be simple in the country but Lotussia Travel guarantee is sanitary and cleanliness. Or even on our trek, we encourage our cook offer client food with new tastes from day to day. During adventure itineraries to mountainous or remote areas, there is sometimes no choice for hotel and restaurants. We will try our best to bring you the best taste of local food.
4 - Drinks
As the tap water in Vietnam is undrinkable, Lotussia Travel recommend clients to drink bottled water throughout your trip, or boiled water on treks. Lotussia Travel offers bottle water all the day, and soft drinks like Cola, Sprite or Vietnamese Tea or if possible juice in restaurants (if mentionned in itinerary). This is not automatically included in the packages. In simple restaurant or on camping, Lotussia Travel offers boiled water, instant coffee or juice, wrapped milk (Details are confirmed in bottom of your itinerary).
5 - Vehicles and drivers
In most destinations of Vietnam, all the roads are well paved though the traffic is quite messed up like in Hanoi, Haiphong... We use proper vehicles, car, minibus or coach in good condition based on the size of the groups. We use 4WD russian jeeps or Landcruisers only on the rough road where the other vehicles could not pass through or based on clients requirement on overland journeys or treks. For cycling itineraries, we usually use our support minibus. You can you whenever you want during the cycling trip. For sea kayaking, river rafting trips, diving packages we use standard boat as support.
We use drivers who are native or local of each travel destination and maintain good safety records for all trips. Most of our drivers can speak English but a little bit. This is just enough to understand basic words such as "time of departure", "stop", "restaurants", "hotels"...If you want to learn more about Vietnamese culture and information about sightseeing sites, a tour guide is highly recommended.
6 - Safety
Safety first! On any trip, Lotussia Travel stresses safety and security of consumers as the priority. The following are the ways what Lotussia Travel do to guarantee it:
- As we mention all along, Lotussia Travel will not run any trip which have not been inspected by our team.
- All Lotussia Travel team will concern utmost the safe and security on each trip of our consumers.
- SOS rescue service. Lotussia Travel work with SOS, which offers 24hours access to English-speaking doctors' counseling service.
- A First Aid kit is always available on our vehicle or being carried out by our local tour guide.